- Request for return/ replacement/ refund in respect of the
products shall be entertained within 7 days from the date of
delivery of the product depending upon the nature of the product
- Any request for return/ replacement/ refund of the products by
the customer shall contain specific details about the order
reference, Cash Memo/Invoice Number, Date, Price tag (label) etc.
- No request for return/ replacement./ refund shall be entertained
by CCIC unless the reason for seeking return/replacement/refund is
specified by the customer and CCIC is satisfied with the reason
- The Customer shall ensure that, in case of products, which are to
be assembled/ fabricated using a number of parts/ modules, all
parts/modules purchased from CCIC, are returned in unassembled
condition to CCIC. If even a single part/ module purchased from CCIC
is missing therefrom, request for replacement / refund shall not be
- Any request for refund of the price in respect of any products
returned by the customer shall be entertained by CCIC only in the
- the products are defective;
- Any refund of the price paid for the product(s) shall be made by
CCIC upon having received the returned products and after having
deducted the following charges there from:
- Packing, Forwarding and Shipment charges, and Gift wrapping
charges (as applicable).
- The amount to be refunded in respect of any product shall be
determined having regard to the condition of the returned product.
- Refund will be notified to the customer through e-mail once
returned product is received and the request for refund is
- Refund to the customer shall be made through same channel/ mode
in which the payment was made to CCIC at the time of purchase.
- The customer shall receive the refund within 7 to 14 days after
receipt of the returned products by CCIC.
- Extra shipping charges shall be payable for delivery of replaced
products, unless the reasons for replacement are attributable to
- In case of replacement of goods also the logistic partners of
CCIC shall attempt delivery of the replaced products thrice at the
address designated by the customer. In case the products are
valuables like jewellery, value art objects or products of fragile
or delicate nature, the delivery of products at the time of
replacement shall be attempted only once.
- No request for return/ replacement/ refund in respect of the
products shall be entertained by CCIC after 7 days of delivery of
the products. If the delivery is not executed in three attempts, the
price charged from the customer in respect of the products shall be
forfeited by CCIC, irrespective of whether the products are
ultimately delivered to the customer or not.